Shipping policy

At Unturned Stones, we want to ensure a smooth and enjoyable shopping experience for our customers. Please familiarize yourself with our Shipping Policy outlined below:

1. Complimentary Shipping:

• Enjoy complimentary shipping for orders exceeding AED 500. For orders below this amount, standard shipping fees apply.

2. Order Processing Time:

• Orders are typically processed and shipped within 2-3 business days from the date of purchase. Please note that this timeframe may vary during peak seasons or promotional periods.
• Custom orders may take 5-6 business days from the date of purchase.

3. Delivery Times:

• The delivery times for your order may vary based on your location. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

4. Special Shipping Requests:

• For any special shipping requests or inquiries, please feel free to contact our customer service team at info@unturnedstones.ae. We will do our best to accommodate your needs and provide the necessary assistance.

5. International Shipping:

• We currently offer shipping within Gulf only. Please note that additional shipping charges and longer delivery times may apply for international orders.

6. Tracking Information:

• Once your order is dispatched, you will receive an email containing tracking information. This allows you to monitor the progress of your shipment in real-time.

7. Shipping Delays:

• While we make every effort to ensure timely deliveries, please be aware that shipping delays may occur due to unforeseen circumstances, such as weather conditions, customs processing, or other external factors. We appreciate your understanding in such situations.

8. Multiple Shipments:

• In cases where your order includes multiple items, they may be shipped separately to expedite the delivery process. You will be notified if your order will be shipped in multiple shipments.

Contact Us:

• If you have any questions or concerns about our Shipping Policy, or if you require assistance with a special shipping request, please contact our customer service team at info@unturnedstones.ae

Thank you for choosing Unturned Stones!