Return and exchange
Thank you for choosing Unturned Stones. We want to ensure your satisfaction with our products. Please review our Return and Exchange Policy below:
- Notification Period:
- To initiate the return process, please notify us within 14 days of receiving your order. Contact our customer service at info@unturnedstones.ae with your order number and details.
- Eligibility Criteria:
- To be eligible for a return, the item must meet the following criteria:
- In its original condition.
- Unused and free from any signs of wear.
- In its original packaging.
- Non-Refundable Shipping Fees:
- Shipping fees are non-refundable. Customers are responsible for return shipping costs.
- Refund Processing:
- Refunds will be processed within 7 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
- Customized Orders:
- Customized orders are non-refundable. We are unable to accept returns or exchanges on items that have been personalized or made-to-order.
How to Initiate a Return:
- To initiate a return, please follow these steps: a. Contact our customer service at info@unturnedstones.ae within 14 days of receiving your order.
- Provide your order number and details of the item you wish to return.
- Await further instructions from our customer service team.
Conditions for Receiving a Refund:
- Refunds will only be issued if the returned item meets the eligibility criteria outlined in section 2.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
Contact Us:
- If you have any questions or concerns about our Return and Exchange Policy, please contact us at info@unturnedstones.ae
Thank you for your understanding and cooperation.